Terms of Service

Effective Date: 29 June 2025

Welcome to Lots! These Terms of Service govern your use of our logistics services for shipments from South Africa to Botswana. By using our services, you agree to these terms.

1. Service Overview

Lots provides a logistics service for collecting purchases from a designated pickup point in South Africa and delivering them to customers in Botswana. Our services include:

Collection from pickup points
Customs clearance
Delivery to customer’s specified address in Botswana
Shopping assistance (when requested)

Lots does not operate as a retailer, reseller, or customs authority. We act solely as a logistics service and are not responsible for the accuracy of the items packed by your supplier.

2. Customer Responsibilities

Customers must:

Provide accurate shipping details and contact information.
Ensure that all orders comply with Botswana import regulations.
Pay all applicable service fees, including duties and import taxes.
Inspect items upon delivery and report any courier-related issues within 24 hours.

3. Payment & Fees

All charges, including delivery fees, customs duties, and import taxes, must be paid in full before orders are delivered.
No refunds are issued for service fees once delivery has been completed.
Additional charges may apply for:
Returns
Failed collection fees (if return conditions are not met)
Clearing Fee is per store and per invoice for the first 20 items them 10% of initial fee per item.

4. Returns & Liability

Customers must log a return request directly with their supplier before requesting Lots to return an item.
Returns are collected only from Gaborone addresses; customers outside Gaborone must transport the item to Lots’ address at their own cost.

Lots is not responsible for:

Wrong items, missing parts, or damages caused by supplier.
The accuracy of items received from supplier, as we do not inspect packages.

5. Delivery & Risk

Estimated delivery times are provided as a guideline and may be subject to customs delays.
Once an item is delivered to the customer's specified address, Lots is no longer responsible for any loss, theft, or damage.

6. Prohibited & Restricted Items

Customers must comply with Botswana import regulations. We do not transport:

Prohibited or restricted goods (e.g., firearms, perishable items, hazardous materials).
Any item banned by Botswana Revenue Services (BURS) or South African Customs.

7. Limitation of Liability

Lots shall not be liable for:

Delays due to customs clearance or unforeseen circumstances.
Loss, damage, or misdelivery due to incorrect customer information.
Any indirect, incidental, or consequential damages arising from service use.

8. Changes to Terms

Lots reserves the right to update these Terms of Service at any time. Continued use of our services after changes are made constitutes acceptance of the updated terms.